The Hosparus Inpatient Care Center offers patients short-term inpatient care to address pain control and other symptoms associated with terminal illnesses that may not be managed in other settings.
The care center is located at:
Norton Healthcare Pavilion
315 East Broadway (between Preston & Floyd)
Louisville, KY 40202
Phone: (502) 629-3600
Fax: (502) 629-3638
Click here for directions.
The inpatient treatment team
The Hosparus inpatient team members include nurses, bereavement counselors, certified nursing assistants, chaplains, a medical director, social workers, support staff and volunteers who provide compassionate quality end-of-life medical care. Primary physicians may follow their patients throughout their stay at the Center and also may collaborate regarding patients' care with the hospice medical director.
For information about admission to the units, call (502) 456-6200 or toll-free (800) 264-0521.
Cost of services
Licensed by the state of Kentucky and certified as a provider of the Hospice Medicare Benefit, Hosparus accepts Medicare, Medicaid and many forms of private insurance. With the help of donations, Hosparus provides care to patients and families regardless of their ability to pay for services.
Friends and family members share their thoughts about the Center
"I don't know how my family would have made it without the Hosparus Inpatient Care Center. The staff and volunteers took excellent care of my mother." – patient's daughter
"Because of Hosparus, my mother got to die surrounded by family. I believe it is what she wanted." – patient's daughter
"Special thanks to Hosparus for providing compassionate care to my father. We also are grateful to Hosparus for making a very sad time much easier for us. My mother continues to receive support from hospice." – patient's son
ABOUT THE CARE CENTER – for patients and families
Clothing – While Hosparus provides hospital gowns, feel free to bring in clothes from home. Hosparus cannot launder patients' personal clothing; however the Center does have a washer and dryer for family use.
Medications – With physicians' permission and orders, patients may bring inhalers, eye drops, ostomy supplies or creams/lotions to the Center. Hosparus will supply all other medications. Please bring a home or hospital list of all medications upon admission.
Meals – We serve patient meals from a selection of menu items three times a day (7:30 a.m., 11:30 a.m. and 5 p.m.). Family and visitors may bring food from home (marked with the patient's name and date) that can be stored in the refrigerator in the Center's kitchen. Soda and juice stored in the kitchen are for the patient's use. Coffee and tea are available for family and visitors.
Music Care – A harpist plays at the Center once a week. Each room has a CD player/radio available, as well as cable TV. Patients may select a wide range of music from our music library for their enjoyment.
WAGS (Wonderful Animals Giving Support) – WAGS is a volunteer-sponsored pet visitation program where patients may interact with highly trained animals that enjoy providing and receiving attention. Your family may bring in personal pets for short periods of time, but please remember that your family is responsible for the pet.
Child and Adolescent Services – To help children and adolescents adjust to the life transitions they are facing, we offer educational material and other structured activities. Please let us know if you are interested in this service. We do ask you to consider that some children may not be able to handle long periods of time at the bedside; so, you may want to plan for alternate childcare if you are unable to leave the Center.
Smoking – Norton Hospital and the Pavilion are smoke-free environments.
Time with your doctor – Physicians "round" or make daily visits in the morning or early afternoon. During this time, patients and families can talk with their doctors about their care. If there is a good time for you or your family to meet with the physician, please inform us so we can work out a meeting time. The Center's attending physician will work with patients and their families to meet patients' needs and achieve family goals. There may be times when medical residents, medical students and fellows also are present.
Daily Medical Care – Treatment options may range from more intensive care such as blood work, antibiotics and tube feedings, to less aggressive medical care that includes medicines used to keep patients comfortable as they maintain their dignity.
Nursing – Nursing is provided by a group of nurses, many of whom have been with Hosparus for several years. Our low patient-to-nurse ratio (five patients for each nurse) allows us to give patients extra attention.
Certified Nursing Assistant – A Certified Nursing Assistant (CNA) can help patients with personal care needs. The CNA will make every effort to provide care during a time that's best for the patient.
Chaplain – Hosparus chaplains are available to help meet patients and families' spiritual needs which may include letting their church/parish or minister know (upon request) of care needs. Chaplains provide a supportive presence by honoring expressions of faith/religious traditions, rituals and beliefs. A chapel is located on the first floor of the Pavilion for your quiet meditation and spiritual support.
Social Worker – Our social workers can help with caregiving issues and discharge planning needs. In addition, emotional and grief support for adults and adolescents/children is available. Social workers also can help patients and families access community resources and financial assistance.
Volunteer Services – Hosparus volunteers are present at the Center, providing companionship and support. Specially trained volunteers are available to provide a comforting, supportive presence for those in need of additional support in the last hours of life.
Specialty Services – Specialty services available include weekly massages, aromatherapy, herbal teas and lap blankets are available on request.
Counseling Services – Hosparus provides specially trained counselors to help patients and their families cope with the emotional and psychological issues that occur at the end-of-life. Our counselors are available for grief education and support for adults, adolescents/children and in a family group setting. Contact the Hosparus Grief Counseling Center at 502-456-5451.
Visiting Hours – Families and friends may visit 24 hours a day. To gain access to the Center after 9 p.m., please enter on the Preston Street side of the building. Visitors will need to ring the bell to the right of the door, and a guard will admit you. We also recommend you call the Center to let us know you are on your way. Please obtain a visitors pass at the nurses' station if visiting the Center between 9 p.m. and 5 a.m.
Overnight Stays – Each room has its own restroom and sleeps one person, in addition to the patient. A shower room also is available for family use.
Cafeteria/Outside Dining – The Norton Healthcare Pavilion cafeteria is open from 7 a.m. to 4 p.m. The Norton Hospital Cafeteria located on Chestnut Street is open from 10 a.m. to 8 p.m. daily. Several fast-food restaurants are located within walking distance of the Center. A vending machine is also located at the Center.
Parking – Family members and other visitors may park on the metered street or in the attached Norton Parking Garage, located at Preston and Gray Streets. Individuals may purchase a weekly parking pass for $10 at the garage. Hosparus cannot validate parking tickets.
Security – Personal items from home are welcome; however, Hosparus is not responsible for lost or stolen items. We recommend that valuables be left at home or be given to security for safekeeping.